Posted: August 6th, 2023
This week focuses on building the customer relationship with conversations and anticipating the conversations, including the objections your customer may have. The course textbook identified 5 types of objections related to needs, product, source, price, and time/authority/ability, along with corresponding examples of each.
In preparation for the Week 4 Summative Assessment: Customer Relationship Sales Pitch where you will be asked to determine objections for a specific scenario and prepare a reaction to the objection, you need to familiarize yourself with the 5 types of objections and various ways they can be communicated.
Create a table or chart that lists 3 examples for each of the 5 types of objections. Your table or chart should have a total of 15 examples. Consider the following example: Under the “Objections Related to Needs” column in your table or chart, an objection could be: “I have no use for your service.”
Cite sources used to complete your assignment.
Format citations and references according to APA guidelines.
Include the references section below your table or chart.
Place an order in 3 easy steps. Takes less than 5 mins.